I want your order to reach you as soon and as safely as possible and ensure that my delivery charges are fair and reasonable. My delivery charges are based on weight and size, and items sent within the UK are posted first class recorded delivery through Royal Mail. For orders outwith the UK, prices are based on weight, size and destination and if possible tracking.
Unless an item is being specially handmade for you, delivery is normally within 5 to 7 working days, often much quicker. However there are rare occasions where external factors outwith my control can delay an order, despite my best efforts, so I ask you for your patience and cooperation in these circumstances (such as extreme weather, postal strikes and global pandemics).
Some of my products are available for overseas delivery. Please allow an extra 3 to 14 working days for deliveries outwith the UK. My products are aimed solely at UK customers and I make no representation that products sold through Handmade Moments are appropriate or available for use outside of the UK. If you choose to purchase from this site from outwith the UK or for delivery outwith the UK then you are responsible for compliance for any applicable local laws. You or the addressee may be required to pay import duties on receipt of your order anywhere outside of the UK. Please be aware that these are the responsibility of the customer. Again there are rare occasions where external factors outwith my control can delay an order, despite my best efforts, such as extreme weather, postal strikes and global pandemics.
I ship according to the PayPal confirmed address, but please do verify that your PayPal address is correct before purchasing. I am not liable for missing parcels if the wrong address if given. If the package is to be sent to another address, you must notify me in advance before purchase.
I am not responsible for liable for lost, stolen or damaged packages. Royal Mail do not class an item as lost until after 15 days.
Please always feel free to contact me at firstname.lastname@example.org if you have any queries about the timing or costs of delivery.