Returns Policy

Returns Policy

We want you to be happy with the goods and service you receive from us, however if you wish to return or exchange an item then please notify us with 28 days from receipt of your order by emailing

We recommend you return the goods in suitable packaging, use a ‘signed for’ delivery method and obtain proof of posting.

Once we receive the returned goods, we will process a refund of your payment directly back to your debit/credit card or Paypal account within 30 days.

The following items are non-returnable:

  • Items not in a pristine condition unless faulty
  • Perishable products including bath bombs and melts
  • Cosmetic products including lip balms
  • Specially commissioned pieces
  • Personalised goods that are custom made and therefore cannot be resold

If you have any further questions regarding our returns policy then please contact us at

Handmade Moments © 2017